The two faces of process improvement

doi:N/A

eISSN: 1848-137X / ISSN: None

Journal of Cost Management

Volume 17, Issue 3 : 46-48

Review Article

The two faces of process improvement

Peter M. Lenhardt

Stephen D. Colton

Lenhardt and Colton, LLC, Minneapolis, MN, United States

Abstract

Process improvements are a combination process yield improvements and process efficiency improvements. Process improvement is defined as a process change that reduces the total cost per unit of process output; improves the quality of the process output; or reduces the cycle-time of the process. The challenge facing the new controller is to identify process improvements as they occur and to help the organization capture the intended benefits.

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