Process-based management: The road to excellence

doi:N/A

eISSN: 1848-137X / ISSN: None

Journal of Cost Management

Volume 17, Issue 4 : 12-19

Review Article

Process-based management: The road to excellence

Pat Dowdle

Jerry Stevens

Bob McCarty

Dennis Daly

Department of Management Accounting, Metropolitan State University, Minneapolis, St. Paul, MN, United States

Abstract

A discussion about the process-based management is presented. Process management focuses on five activities that promote long-term value creation for the organization. These five activities include: promoting a process-based culture; managing end-to-end business processes; understanding and meeting customer expectations; integrating diverse initiatives into a process-oriented approach and linking incentive and compensation to process performance.

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