Developing actionable performance measures for government programs

doi:N/A

eISSN: 1848-137X / ISSN: None

Journal of Cost Management

Volume 15, Issue 2 : 12-20

Research Article

Developing actionable performance measures for government programs

J.L. Poage

John A. Volpe Natl. Trans. Sys. Ctr., Res. and Special Programs Admin., U.S. Dept. of Trans. in Cambridge, Cambridge, MA, United States

Abstract

■ The strategic goals of government programs are often difficult to measure because they are related to the public welfare and the path from direct users to end users is complex. ■ Structured techniques can be used to develop performance measures to help achieve strategic goals of government programs. The resulting measures support program decision making and aid in communicating a program to stakeholders. ■ Additional factors that can make it difficult to develop performance measures for government programs are a wide variety of customers and stakeholders, a broad range of benefits, various strategies for implementing results, and numerous payers for the program's activities and for implementing results. ■ The structured techniques applied by the Volpe National Transportation System Center to Federal Aviation Administration and National Aeronautical and Space Administration programs support improved program decision making and assist in communication with stakeholders.

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